End of Contract
|What happens near the end of my contract?||Excess Mileage|
|What are my options at the end of my contract?||Fair Wear & Tear|
|Cherished Plate||Collection Requirements|
Looking for a full guide including Fair Wear & Tear guidelines? Download them below.
What happens near the end of my contract?
Usually around 6 months before the end of your finance agreement, your account manager will contact you to see what your plans are regarding a replacement vehicle.
This will allow time for a vehicle to be ordered from a factory and arrive to replace your existing vehicle. If you aren't looking to replace your vehicle, you will be contacted again nearer the end of the agreement to arrange collection.
Around one month before the end of the contract, with the help of your Sales Administrator, you can choose a date for the vehicle to be collected. This will normally be between 09:30 and 17:30 Monday to Friday and unfortunately it's not possible to request an exact time. However, sometimes we can obtain a reasonable stipulation, for example 'not before 10:00 or after 16:30' but this is not guaranteed.
If you have ordered a replacement vehicle with us, we can help to coincide the collection of your old vehicle with the delivery of your new one.
What are my options at the end of my contract?
The next steps at the end of your contract will depends on which finance type your agreement is based on. Use the links below to view the process for your contract, or contact your Sales Administrator for help and guidance.
If you have added a cherished plate to your vehicle, you should start the removal process at least six weeks before the end of the contract, to ensure this is complete before the vehicle is returned. You will be required to pay a charge for the removal of the number plate and the retention or transfer to a new vehicle.
As always, your Sales Administrator will be on hand to offer advice and assistance throughout the process.
If you’ve exceeded your total contract mileage you will be charged an excess mileage charge by the finance company. The pence per mile rate is detailed in your finance agreement.
Fair Wear & Tear
When your vehicle is returned to the funder, it is expected to be in a reasonable condition. What is deemed 'reasonable' is defined in the British Vehicle Rental and Leasing Association's Fear Wear and Tear Guidelines.
We can provide you with a copy of the guide upon request. The vehicle will be inspected on the spot by the collection agent who will provide you with a collection note before being taken away but the vehicle may be re-inspected when it arrives at the collection centre.
It is therefore suggested that you take video footage or photos of the exterior and interior in case there is a dispute.
It is suggested that, before returning your vehicle, you take footage or photos of the exterior and interior. In the case of a dispute, you will be able to demonstrate the condition in which your vehicle was returned. The vehicle will be inspected on the spot before being taken away, and you will receive a collection note.
There are also other requirements for the return of a vehicle. This includes:
- The vehicle must have a valid MOT (if applicable).
- The vehicle must be in a safe and roadworthy condition.
- The vehicle must have been serviced in accordance with the manufacturer's service schedule.
- The service book and handbook must be in the vehicle.
- Any equipment or possessions must be removed.
- All keys must be present.
- The vehicle should be in a relatively clean condition, to allow proper assessment.
As always, your Sales Administrator and Sales Consultant will be on hand to offer advice and assistance throughout the process.